Shipping & Returns

 How long does it take before my order arrives?

Due to the global pandemic we take our responsibility by keeping 1.5 meters distance in our warehouse. We also try to work as much as possible from home and will travel to our warehouse every Tuesday and Friday. This means that all orders will be packed and shipped every Tuesday and Friday.

Delivery within the Netherlands is between 1-2 days after shipment. Delivery to France, Germany, Luxembourg, and Belgium is 2-5 days after shipment. Shipments to the rest of Europe are expected to arrive in 3-10 days after shipment.

Free shipping from €50,- in the Netherlands.

Free shipping from €100,- in the rest of Europe. 

European Delivery Information

Country Delivery time Shipping Fee EUR
Austria 3-10 days 13,99
Belgium
2-5 days
8,99
Bulgaria
3-10 days
24,99
Czech Republic
3-10 days
16,50
Denmark
3-10 days
14,99
Estonia
3-10 days
24,99
Finland
3-10 days
14,99
France
2-5 days
13,99
Germany
2-5 days
8,99
Greece
3-10 days
15,99
Hungary
3-10 days
25,99
Ireland
3-10 days
19,99
Italy
3-10 days
14,99
Latvia
3-10 days
25,99
Lithuania
3-10 days
24,99
Luxembourg
2-5 days
11,99
Monaco
3-10 days
14,99
Netherlands 1-3 days
4,95 - 6,95
Norway 3-10 days 19,99
Poland
3-10 days
19,99
Portugal
3-10 days
17,99
Romania
3-10 days
24,99
Slovakia
3-10 days
16,99
Slovenia
3-10 days
19,99
Spain (mainland)
3-10 days
15,99
Sweden
3-10 days
19,99
Switzerland (ex. customs)
3-10 days
19,99
United Kingdom
3-10 days
9,99
Other parts of Europe
3-10 days
24,99

Return & Exchange

Common Blue Store strives to be fair in permitting Product order cancellations and returns under limited circumstances.

Common Blue Store sells eco-friendly home- & kitchen products and vintage fashion items. Due to hygienic reasons, products that are delivered according to your order(s), are exempt from being returned or exchanged thus refunds are not available.

You acknowledge and agree that all product sales are made on a one-way basis; you have no additional right to cancel an order, return a product, or receive a refund or credit for a product purchase. 

All sales are final.

 

Incomplete or wrong products

If you have received a product that you did not order ( for example the wrong sizes, wrong color or wrong quantity), you can return or exchange the Product within 7 business days of recept of the Products.  You may only reject a Product if it does not conform to the brand and model listed in your purchase confirmation at the end of the checkout process The item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If you timely (within 3 business days after receiving your order) notify Common Blue Store of any Nonconforming Products, we shall determine whether you may ship such Products back to Common Blue Store. If we determine that the Products are Nonconforming Products, we shall reimburse you for all shipping expenses incurred in returning the Nonconforming Products and, either replace the Nonconforming Products with Conforming Products, or refund the price for the Nonconforming Products.

To contact our customer service for more help, reach out to us via commonbluestore@gmail.com

 

Refunds

Refunds are available if you have received incomplete or wrong products. After receiving the goods back in our distribution center, you will be refunded within 14 business days. 

Products that are delivered according to your order(s), are exempt from being refunded.

 

COMPLAINTS

We recommend that you first make your complaints known to us by emailing commonbluestore@gmail.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

We are happy to ship our eco-friendly products in sustainable packaging.  All you need to do is unpack!